App Feature
MGM Resorts (MGM Rewards) is a travel companion for booking MGM hotels, managing stays, mobile check-in/checkout, using a digital room key, tracking MGM Rewards status, reserving dining and entertainment, chatting with support, and navigating properties across Las Vegas and select U.S. locations.
Verdict
Verdict: A polished, high-value companion for MGM stays, especially strong for members who want seamless booking, check-in, and on-property perks.
Who is it for
Best for:
- Frequent MGM guests who use MGM Rewards and want to track/earn points
- Travelers to the Las Vegas Strip seeking mobile check-in and digital key convenience
- Visitors planning dining and entertainment across MGM properties from one place
Not ideal for:
- Travelers not visiting MGM properties or looking for multi-chain booking
- Users needing consistent feature parity at every property or offline access
- Guests uncomfortable enabling location or push notifications for room-ready updates
Real-world User Experience
Users like it:
Strong ratings indicate smooth mobile check-in/checkout, reliable digital key access when requirements are met, easy hotel/dining/entertainment booking, and clear visibility into MGM Rewards status and offers.
Users complain about:
Some users report occasional login hiccups, location/ID verification steps that can block digital key use, features varying by property, and sporadic bugs around notifications or room readiness.
Is it Worth Paying For?
The app is free, with no ads or in‑app purchases. Given the convenience (digital key, check-in) and direct access to member rates and offers, it delivers strong value at no cost.
How it Compares to Alternatives
Compared to other casino/hospitality apps (e.g., Caesars Rewards, Wynn), MGM’s app stands out for breadth of Las Vegas properties, integrated rewards management, and robust on-property planning. General hotel apps (Hilton, Marriott) may offer broader global reach and sometimes more uniform UX, while OTAs (Expedia, Booking) excel at multi-brand comparisons but lack direct MGM rewards integration and digital key features at MGM resorts.
Summary
MGM Resorts’ MGM Rewards app centralizes planning and management for MGM destinations: book rooms at member rates, check in early, unlock your room with a digital key, track rewards, and secure dining and show tickets. It’s purpose-built for the MGM ecosystem, making Vegas trips and stays at affiliated U.S. properties more efficient and perk-driven. While some features depend on property availability and device settings (notifications, location, ID verification), the overall experience is highly rated and convenient—particularly for MGM Rewards members who want a streamlined, mobile-first stay.





